Reward Point & Voucher Code

1. How do I earn my Reward Points?

Reward points are like loyalty points. You must register an account with valascarves.com to allow you to receive 1 reward point for every Ringgit spent with Vala. The accumulated reward points can be used to offset the total for your next purchase.

2. How do I redeem my Reward Points?

To use your Rewards Points, first you need to ensure you have sign in your account. If you have not registered yet, please do so at “Create account” tab.
After that you can click on “Rewards” icon at the bottom of website homepage.
Click on All Rewards. An available discount will appear accordingly to your accumulated rewards.
Click Redeem and discount code will appear.
Copy the code by simply clicking the right side of the code.
Click Apply Now to enjoy your discount.
The code will appear upon your check out.

3. Do Reward Points expire?

No, Reward Points has no expiry date and can be used for purchase of any item on the website.

4. Are Reward Points transferable/ refundable?

No, unfortunately Reward Points are non-transferable and non-refundable.

5. My order has been cancelled, and my Reward Points are missing?

Kindly contact our customer support at hello@valascarves.com for further assistance.

6 . What are your standard terms & conditions for sales using promo codes?

  • This is only applicable once in a single receipt.
  • Discount codes cannot be combined.
  • Promo codes and reward points are not exchangeable for cash.
  • YF Prima (M) SDN BHD has the rights to amend their terms & conditions at any time.

7 . How do I apply my promo code?

You may enter the promo code/voucher code at the designated box provided at Step 2 during checkout. Be sure to login before applying any code to checkout.

8 . How many voucher codes can I apply per order?

Only one voucher code can be applied per order.

9 . What will happen if I forget/failed to enter the Promo Code?

If you failed to enter the promo code, you will not receive any discount