Refund Policy


ONLINE CUSTOMER
  1. Return the item(s) to us in its original condition and packaging within 14 days of the email confirming shipment.
  2. Your request will be reviewed within 14 days of its receipt.
  3. Reasons such as “I changed my mind”, “I don’t want it anymore”, “The colour is different from the website”, will not be considered as valid grounds for refund or exchange.
  4. All returned item(s) are subject to quality control inspection and approval.
  5. Sale and discounted item(s) are not eligible for refund or exchange.
  6. Item(s) must be unused/unwashed/unworn and in the exact condition when purchased. You must present original receipt and it must also be in the original packaging.
  7. Once returned request approved, you can exchange for another COLOUR, as long as it is the same design.
  8. It is your responsibility to ensure the item(s) reaches us. We strongly suggest that you send your parcel using registered mail with a tracking number so you can track your parcel. Shipping cost of returning item(s) are not refundable and will be borne by you.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email/whatsapp to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your application is approved, then your refund will be processed, and we will notify you once payment is ready.
 
LATE or MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, please contact us at hello@valascarves.com.
 
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@valascarves.com and send your item to:
1st Floor, SL7, Lot 68-71, Section 22, KTLD, Green Road, 93150 Kuching, Sarawak
 
SHIPPING
To return your product, you should mail your product to:
1st Floor, SL7, Lot 68-71, Section 22, KTLD, Green Road, 93150 Kuching, Sarawak
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t guarantee that we will receive your returned item.